[otrs] An issue

[Nils Breunese (Lemonbit)]

Mujtaba Karim wrote:

> HI I have a small issue
>
> What I want is that when I close the ticket in OTRS! I have a  
> screen where I can add anything i.e reason for closing the ticket.
>
> And ticket is closed
>
> Right now when I go and compose a message it just sends and email  
> and closes the ticket

When you click 'Close' on a ticket you get a page which allows you to  
type a message.

> I can use customer notification for in the same email or can I  
> have  the closed notification activated with a custom message ?

I have no idea what you are talking about.

Nils Breunese.
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