[otrs] stop solution time accounting

[Damien BASTIE]

nobody ?

Regards,

Damien BASTIE


Le 23 oct. 07, à 19:14, Damien BASTIE a écrit :

> Hi,
>
> There is any way to stop solution time accounting ?
>
> For example i have a queue with the solution time parameter set at 120 
> minutes, but if an agent is waiting a phone call, how can he "pause" 
> the ticket to prevent decrease of solution time ?
>
> Thanks in advance,
>
> Regards,
>
> Damien BASTIE
>
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