[otrs] stop solution time accounting

[Damien BASTIE]

> Setting the ticket in pending state (e.g. pending reminder) doesn't 
> stop the solution time?

No... for example i'm setting pending reminder on a ticket and the 
"First Response Time" continue to decrease. Same for the "Solution 
Time"

Damien

>
> Gabriele
>
> ----- Original Message ----- From: "Damien BASTIE" <damien at merione.net>
> To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
> Sent: Thursday, October 25, 2007 12:21 PM
> Subject: Re: [otrs] stop solution time accounting
>
>
> nobody ?
>
> Regards,
>
> Damien BASTIE
>
>
> Le 23 oct. 07, à 19:14, Damien BASTIE a écrit :
>
>> Hi,
>>
>> There is any way to stop solution time accounting ?
>>
>> For example i have a queue with the solution time parameter set at 
>> 120 minutes, but if an agent is waiting a phone call, how can he 
>> "pause" the ticket to prevent decrease of solution time ?
>>
>> Thanks in advance,
>>
>> Regards,
>>
>> Damien BASTIE
>>
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