[otrs] error creating ticket from POP3 account

[Torsten Thau]

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Peter Hoogkamer schrieb:

> I think I have checked that but will look there to be sure. What's the
> deal here?? I think the popmasterpop3 retrieves the email from the box
> and get its information from the email for filling the entries of the
> mysql database. There will be an insert query to insert the ticket
> into the database, but somehow in between there will be no data given
> for the priority field. Which would be a default of 3. But where does

well, apparently the default priority is known, but there seems to be no
 corresponding entry in the DB.

> OTRS gets it default values when creating a ticket from?? I think that
> the error will be there somewhere. I am not a programmer so I am not
> sure if it could be a bug or something.
> Does somebody have tips for debugging this stuff??


Can you access the database and let us know what the result of the
following query is:

SELECT id, name, valid_id FROM ticket_priority;



regards, Torsten Thau

- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
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