[otrs] How can I setup to receive tickets via email

[Srinivasa Chaganti]

Hi
I want my users to be able to setup tickets by email. I have setup the default email address in the Email Address section of System in the Admin portal.
Do I have to setup anything on the Postmaster POP3 account in the Misc section of the admin portal? The default email address is a distribution list on my exchange server, I want to set it up so that when an email is mailed to the distribution list ( the list has its own SMTP address like p.It at dhr-rgv.com<mailto:p.It at dhr-rgv.com>) it sends the ticket notification to all agents.

I am also interested in setting up the system so a user can go to the customer portal and a log a ticket without logging in.


Please help me with some details or redirect me to where I can find some clear instructions on setting it up this way. Thanks in advance

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