[otrs] two question about account time

[Andrea Consadori]

Hi all,
it's 2 weeks that i read all otrs message looking for more info's....
i think that now is time to ask an help to someone.

1)
I see in Ticket::FrontendAgent::TimeUnits that i can set (hours,minutes) and after updating i can see it correctly on ticket frontend.

but:

i've a call, the fist time i set in "waiting" and i select 0 hours and 50 minutes (0.50)

then in a second time i add another 0.20 minutes.

actually i see total time: 0.70.... but i want that 1.10 appears...

it's possible?

2) 
in a previous mail i read that someone create a button to start and stop ticket work time.... 
how can i find it?

regards
Andrea Consadori


MSN: andrea.consadori at hotmail.it

WEB: http://www.consadori.com

 


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