[otrs] How to Keep E-mails in Mailbox

[Nils Breunese (Lemonbit)]

Harry Cruz wrote:

> I've installed OTRS in my company and the incoming e-mails get  
> deleted after they're fetched. Is there a way to prevent that from  
> happening? The manual doesn't address this issue and I'd like to  
> keep a copy of all e-mails within the mailbox.

You'll have to send another copy to a separate mailbox (using  
procmail for instance), because leaving them in the mailbox would get  
you a ticket for all the messages every time the mailbox is checked.

Nils Breunese.
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