[otrs] Standard Types and Queues

[Buechling, Thomas]

Hallo!
 
i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we mostly use Telephone Tickets ) have the same Type ( "Problem" ) and go the same Queue. But in OTRS the preselcetion for those Fileds is "-" and you have to Click on "Problem" and the right Queue.
Is there a way set Standard Values for those Fileds?
I cant find Anything in Sysconfig...
 
Thank You!
Freundliche Grüße  


i. A. Thomas Büchling 
Praktikant / IT-Services 
  
Tel  +49 (0)561/ 4991 -125 
Fax +49 (0)561/ 4991 -93125 
thomas_buechling at rudolph-log.de 
http://www.rudolph-log.de <http://www.rudolph-log.de/>  
http://www.logeon.net <http://www.logeon.net/>  
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