AW: [otrs] customer webinterface queue selection

[Buechling, Thomas]

I think you have to put each user into a separate group and give the group only access rights to one queue. Then the Customers should only see their Queues

-----Ursprüngliche Nachricht-----
Von: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]Im Auftrag von Pascal Rebsamen
Gesendet: Donnerstag, 13. September 2007 17:03
An: otrs at otrs.org
Betreff: [otrs] customer webinterface queue selection


hi,
 
we want use otrs to support our customers. 
 
the primary ticket handling should be done over the customer webinterface.
 
we created a queue for each customer and added a new customer account.
 
when the customer log in to the webinterface and create a new ticket, he can see all queues.
 
what can i do, that the customer only see the queue, that is responsible for hes company?
 
thanks for help
 
regards
pascal
 

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