[otrs] Charset problem with LDAP

[Régis OBERLE]

Does nobody here have any idea of where my problem comes from ? 

There is probably someone who has a setup close to mine, with Microsoft Active Directory, OTRS on Linux, etc.

How does your config looks like ?

I really need help about that. I spent a lot of time today on this issue, with no result.

Thank you

Régis

-----Message d'origine-----
De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de Régis OBERLE
Envoyé : mercredi 19 septembre 2007 09:04
À : User questions and discussions about OTRS.org
Objet : RE: [otrs] Charset problem with LDAP

No, I have version 2.2.2.

Régis 

-----Message d'origine-----
De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de Jeff Shepherd Envoyé : mardi 18 septembre 2007 22:56 À : User questions and discussions about OTRS.org Objet : Re: [otrs] Charset problem with LDAP

They just released an update to OTRS 2.2.3.  Is this the version you have?

Régis OBERLE wrote:
> Hello,
>
> I'm currently setting up an OTRS demo server. I have a little problem which probably can make my demo less efficient.
> I'm retrieving customers from our LDAP (MS Active Directory). Every special character is displayed incorrectly. This only happens for LDAP source fields. Every other aspect of the frontend is correct.
> Here is my setup:
>
> OTRS 2.2.2 on Debian Etch
> DefautCharset is utf-8 (can be changed if needed, this is my last
> test) Mysql database is latin1 (can be changed if needed) MS Active 
> Directory is ? (maybe iso-8859-1 but not sure. How can I verify ?) can probably not be changed for this demo purpose.
>
> Tried to change mysql to utf-8 using the following procedure: 
> http://yoonkit.blogspot.com/2006/03/mysql-charset-from-latin1-to-utf8.
> html
>
> Also tried options
> SourceCharset => 'iso-8859-1', # incase LDAP/AD is iso-8859-1 like I 
> think DestCharset => 'utf-8',
>
> With these options, customerid with special char are left blank on the user list.
>
> I'm not familiar with charset problems.
>
> Can you give me some help please ?
>
> Thank You
>
> Régis Oberlé
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