[otrs] Hide tickets that are waiting

[Nils Breunese (Lemonbit)]

Mikkel Nielsen wrote:

> When i choose to set a ticket as "waiting" and give in a date, how  
> do i
> manage this ticket to be hidden until the given date?

I don't know where you're looking and where you don't want the ticket  
to show up (the ticket not even showing up in searches would be  
inconvenient I guess). When I set a pending reminder on a ticket it  
disappears from the queue view.

> Btw. Is there a english forum and/or tecnical-faq for otrs somewhere?

I don't know of any. There's doc.otrs.org, but that's it. Someone was  
recently suggesting a wiki.

Nils Breunese.


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