[otrs] Request/Idea: Archive mail in OTRS from Thunderbird / Other pluggable mail client

[Nils Breunese (Lemonbit)]

Håvard Sørli wrote:

> I have a proposal for a local mail client addon thats make it possible
> to easy post a local mail as a case in OTRS.
>
> The idea came from this plugin:
>
> SuperOffice Mail Link by Anders Fahlstrom
> Archive mail in SuperOffice CRM software from Thunderbird
> https://addons.mozilla.org/en-US/thunderbird/addon/3464
>
> I often find my self cutting and pasting from my mail client to a new
> case in OTRS. It would be nice if it was closer integrated.
>
> It should be crossplatform (windows/linux ++)
>
> I'm not sure how we could do this. Please, give your suggestions.

When I have something sitting in my inbox that really should be  
sitting in OTRS I just forward the message to OTRS.

Nils Breunese.


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