[otrs] Request/Idea: Archive mail in OTRS from Thunderbird / Other pluggable mail client

[Nils Breunese (Lemonbit)]

Håvard Sørli wrote:

> Nils Breunese (Lemonbit) wrote:
>
>> When I have something sitting in my inbox that really should be  
>> sitting
>> in OTRS I just forward the message to OTRS.
>
> The From (and other) information in OTRS gets wrong info with this
> solution. When you answer the thicket you have to change To:

My mail client (Apple Mail) has the option to 'forward as original',  
which works just fine in these cases.

Nils Breunese.
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