[otrs] Hide tickets that are waiting

[Nils Breunese (Lemonbit)]

Mikkel Nielsen wrote:

> On 21/09/07 14:07, "Nils Breunese (Lemonbit)" <nils at lemonbit.nl>  
> wrote:
>
>> Mikkel Nielsen wrote:
>>
>>> On 21/09/07 13:29, "Nils Breunese (Lemonbit)" <nils at lemonbit.nl>
>>> wrote:
>>>
>>>> Mikkel Nielsen wrote:
>>>>
>>>>> When i choose to set a ticket as "waiting" and give in a date, how
>>>>> do i manage this ticket to be hidden until the given date?
>>>>
>>>> I don't know where you're looking and where you don't want the  
>>>> ticket
>>>> to show up (the ticket not even showing up in searches would be
>>>> inconvenient I guess). When I set a pending reminder on a ticket it
>>>> disappears from the queue view.
>>>
>>> The ticket is in my "Locked tickets" and if its not locked its in
>>> my "Queue
>>> window"
>>
>> Yes, that's how it works. If you lock a ticket, it shows up under
>> locked tickets. Do you expect a locked ticket to be hidden from the
>> locked tickets view? Then it would always be empty...
>
> No... All open tickets, will bee show here, but are closed shown?

Pending tickets are not open tickets and closed tickets are not shown  
under locked tickets.

> The point is that i would like to treat a pending ticket like a  
> closed one,
> until the we get to the date it is pending to.

When you set a ticket to pending reminder it won't appear in the  
queue view until the pending date is reached. Isn't that exactly what  
you want?

> If its not possible just say so....

I guess I just don't understand what you want to be possible.

Nils Breunese.
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