[otrs] Request/Idea: Archive mail in OTRS from Thunderbird / Other pluggable mail client

[Rico Barth]

Hi Havard!

On Fri, 21 Sep 2007, Håvard Sørli wrote:

> Nils Breunese (Lemonbit) wrote:
>
>> When I have something sitting in my inbox that really should be sitting
>> in OTRS I just forward the message to OTRS.
>
> The From (and other) information in OTRS gets wrong info with this
> solution. When you answer the thicket you have to change To:

a good solution is to add your user account to the OTRS mailbox-readers 
and -writers. so you may copy the hole mail via your mailclient in this 
folder. with this procedure you don't change mail headers.

HTH, regards

Rico


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