[otrs] RE: Ticket generation

[Carlos]

Hi Dinitrios
 
Sysconfig and Ticket has a lot of info as you did see.
There are not enough documentation.
I have read all and test every option. 
If you have any question email to the list.
 
The 1.3 version must to be configured modifying the files; now with 2.x the
set up is made by sysconfig and ticket way.
 
Best regards
 
Carlos
México

  _____  

De: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] En nombre de
Dimitrios Gerasimatos
Enviado el: Domingo, 23 de Septiembre de 2007 08:57 p.m.
Para: otrs at otrs.org
Asunto: [otrs] RE: Ticket generation



Date: Sun, 23 Sep 2007 18:24:30 -0500
From: "Carlos" <forums at grupocash.com.mx>
Subject: RE: [otrs] Ticket generation
To: "'User questions and discussions about OTRS.org'" <otrs at otrs.org>
Message-ID: <20070923232503.0C3B21D1F0 at osser.otrs.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi Dimitri,
Just log in as admin and set up the Ticket Number Generator and the System
ID.
The generator is year+month+day+systemid+counter.

Go to admin area, then to the sysconfig panel.

Select Ticket -> Core:: Ticket and modify the Ticket Number Generator
  you can select "autoincrement" to back to your original format.

Select Framework -> Core where de System ID is.

Carlos
México



This is great and I was able to get it to work! However, there is 
a lot of information in SysConfig. Where is this documented?
I also learned about $OTRS/var/log/TicketCounter.log but I
could not find info about it in the docs either. (I searched the
list archives.) Am I missing configuration documentation
somewhere? The basic docs do describe each module but it's
hard to understand how they all tie together sometimes.


Dimitri

--
Dimitrios Gerasimatos           dimitrios.gerasimatos at jpl.nasa.gov
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