[otrs] Charset problem with LDAP

[Tobias Lütticke]

Hi Regis,

> Does nobody here have any idea of where my problem comes from ?
>
> There is probably someone who has a setup close to mine, with Microsoft Active
Directory, OTRS on Linux, etc.

I have had a similar problem (receiving garbled umlauts from an ISO LDAP into an
UTF-8 OTRS). I opened a bug report on this: no 1912:

http://bugs.otrs.org/show_bug.cgi?id=1912

I applied the patch described in the report to my system and now it works.
Unfortunately, there are more places where the special characters are still
broken and maybe (probably?) originate from the LDAP. I did not yet trace them down.

HTH,
 Tobias

-- 
Tobias Lütticke
Systems Architecture
inovex GmbH

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