[otrs] Email

[Robert Aldridge]

Thanks for all the help so far.  I have OTRS set up and authenticating
agents and customers against our ActiveDirectory server.  Awesome!

We use MS Exchange as our email server.  I've set up the SMTP configuration
in OTRS so that tickets and messages get mailed out to agents.  However,
we'd like our customers (internal employees) to be able to email problems to
'otrs at domain.com' and have OTRS automatically pick up the email and create a
ticket.  I have created the 'otrs' user in ActiveDirectory and configured an
email account for this user.  This user can send/receive email fine through
our Exchange server.

In trying to follow the directions in the Docs (
http://doc.otrs.org/1.3/en/html/receiving-email-cmd.html), I'm getting
lost.  :-(

When I do:

shell# cat test-email-1.box | /usr/share/otrs/bin/PostMaster.pl


It works fine.  The message appears in the queue.  So, how do I get messages
sent to 'otrs at domain.com' to the OTRS server?

Thanks,

Robert Aldridge
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