[otrs] Charset problem with LDAP

[Régis OBERLE]

Thanks a lot Tobias !

Applied the same patch and the problem has gone !

Strangely, I had to remove the SourceCharset and DestCharset entries in Config.pm (if not, some users are left blank on the search result in Customer User Management. Already had this problem before applying the patch).

Only DefaultCharset is still set to utf-8.

And I still don't know which charset is used in MS Active Directory.

Again, thanks a lot for your help. I can now plan for a demo in my company.

Regards,
Regis  (from France, next to the German border :-))

-----Message d'origine-----
De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de Tobias Lütticke
Envoyé : mardi 25 septembre 2007 11:20
À : User questions and discussions about OTRS.org
Objet : Re: [otrs] Charset problem with LDAP

Hi Regis,

> Does nobody here have any idea of where my problem comes from ?
>
> There is probably someone who has a setup close to mine, with 
> Microsoft Active
Directory, OTRS on Linux, etc.

I have had a similar problem (receiving garbled umlauts from an ISO LDAP into an
UTF-8 OTRS). I opened a bug report on this: no 1912:

http://bugs.otrs.org/show_bug.cgi?id=1912

I applied the patch described in the report to my system and now it works.
Unfortunately, there are more places where the special characters are still broken and maybe (probably?) originate from the LDAP. I did not yet trace them down.

HTH,
 Tobias

--
Tobias Lütticke
Systems Architecture
inovex GmbH

Pforzheim (Head Office)
Karlsruher Strasse 71
D-75179 Pforzheim
Tel.: +49 (0)72 31 / 31 91 - 84
Fax: +49 (0)72 31 / 31 91 - 91
mailto:t.luetticke at inovex.de
http://www.inovex.de
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