RV: [otrs] Email

[Carlos]

-----Mensaje original-----
De: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] En nombre de Felix
J. Ogris
Enviado el: Martes, 25 de Septiembre de 2007 09:14 a.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] Email

Robert Aldridge (bamarob55 at gmail.com) wrote:

> It works fine.  The message appears in the queue.  So, how do I get 
> messages sent to 'otrs at domain.com  <mailto:otrs at domain.com> ' to the OTRS
server?

You could use PostmasterPOP3.pl by enabling postmaster_pop3 as a cron job in
$OTRS_HOME/var/cron. Via AdminPOP3 you can configure OTRS to fetch emails
from the otrs POP3 inbox on your Exchange server.
You could use fetchmail to fetch mails from your Exchange server via POP3(S)
or IMAP(S) and procmail to pipe these mails through Postmaster.pl.
You could use fetchmail to fetch mails from your Exchange server and inject
them into your local sendmail/postfix/whatever. Your sendmail/postfix should
have a /etc/alias entry for the local otrs user, which pipes mails through
Postmaster.pl.
You could configure your Exchange server to forward mails for the otrs
system to your otrs box via SMTP directly. Then you have to activate the
smtpd part of your sendmail/postfix installation and add a line in
/etc/alias for the otrs user, which pipes mails through Postmaster.pl, too.

Note that you might encounter permission problems (eg. on
$OTRS_HOME/var/log/TicketCounter.log) when using /etc/alias & Postmaster.pl.

I prefer methods 4, 1, <large gap>, 2 and 3, in that order :-)

Felix


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