[otrs] Reopen a ticket via user web interface

Thu Sep 27 14:24:24 GMT 2007

Jesús M. Navarro wrote:

> I can't find any option within the user web interface (the one for  
> the support
> personnel) to reopen and already closed ticket if need arise.  What  
> am I
> overlooking?

You can attach a note to the closed ticket and set the next state to  
open.

Nils Breunese.
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