[otrs] Disabling notification

[Shawn Beasley]

Hi,
sharif islam schrieb:
> Hi All,
> I am trying disable some auto-notification, not sure where to set it.
> Also if this is possible for specific queues rather than system wide.
>
> 1) merge ticket: Currently merging tickets sends a note to the
> customer. we  would like to disable this
>
>   
This can be selected or deselected when merging the tickets, I think the 
message is coming from the state change that happens with merge.
> 2) owner/responsible: assigning owner and responsible sends two
> notification. we have both turned on.
>
>   
The setting for automatic notification to the customer are set in the 
queue settings.
> thanks.
>
> --s
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Shawn Beasley
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