[otrs] Disabling notification

[sharif islam]

On Tue, Apr 1, 2008 at 8:51 AM, Shawn Beasley <shawn.beasley at otrs.com> wrote:
> sharif islam schrieb:
>
>
> > On Tue, Apr 1, 2008 at 1:58 AM, Shawn Beasley <shawn.beasley at otrs.com> wrote:
>  >
>  >> Hi,
>  >>  sharif islam schrieb:
>  >>
>  >>
>  >>> Hi All,
>  >>> 2) owner/responsible: assigning owner and responsible sends two
>  >>>
>  >>  > notification. we have both turned on.
>  >>  >
>  >>  >
>  >>  The setting for automatic notification to the customer are set in the
>  >>  queue settings.
>  >>
>  >
>  >
>  > Sorry, I meant notification to the agent. It is generated two notes
>  > when we change owner and responsible agent.
>  >
>  >
>  Deactivate the note function using the Sysconfig, this will prevent two
>  notes from being sent. Which version are you using?

Which module is that under? we are using an old version: 2.1.3.

--s