[otrs] Question on otrs replying to users

[Poe Chen]

Hi, Nelson,

You might need to go through the whole administrator's manual to have a
better understanding of OTRS.  =(  The software itself is pretty complex.

Since I'm a beginner too, I can only answer your first question:

Login as someone with admin privilege, and go to Admin->Email Addresses->Add
and create your own reply address.  This is the email address that you want
to use for a specific queue.

And according to the admin manual, it suggests to use PostMaster POP3
Account to retrieve emails for particular queues.  That's what I use, not
using fetchmail.

Best regards,


Poe

On Tue, Apr 1, 2008 at 3:03 PM, Nelson Pereira <npereira at protus.com> wrote:

>  Hi,
>
>
>
> First time here, just finished installing otrs.
>
> I'm having some issues…
>
>
>
> When a user sends an email to otrs at domain.com, the OTRS box replies but
> replies with otrs at localhost.localdomain.
>
> How can I change this as if the user replies to the response from OTRS, it
> fails as the exchange system does not know about otrs at locahost.localdomain
> ...
>
> It need to have a specific @domain.com
>
>
>
> My second issue is:
>
> I use fetchmail on the otrs user to get the emails from the exchange, and
> drop them to the local mail folder of otrs.
>
> Although the emails are not put in to OTRS specific queue… How is this
> done?
>
>
>
> Regards,
>
>
>
> Thanks in advance for your help.
>
> Nelson
>
>
>
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