[otrs] Cannot create FAQ Categories

Nick Bright nick.bright at terraworld.net
Tue Apr 1 14:37:34 GMT 2008


Greetings,

  I've installed OTRS 2.2.5 recently, including the FAQ module. After 
adding users to the "faq" and "faq_admin" groups, and putting in my FAQ 
information upon clicking submit, this error is generated:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr  1 13:46:22 2008

Message: Need CategoryID!

Traceback (2038):
    Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563
    Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
    Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47

Indeed, the Category dropdown box is empty (no selectable options); 
however I cannot locate anywhere within OTRS where I can create new 
categories. Nor have I been able to locate in any OTRS documentation 
where this function should even be located.

So, my main question is this: Where am I supposed to be able to go to 
create categories?

-- 
---
- Nick Bright
   Network Administrator
   Terra World
   Tel 888-332-1616 x 315
   Fax 620-332-1201


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