[otrs] Can't see queues that I've created

[Poe Chen]

Hi, Robert,

I believe it's a permission issue with the queue.  You might want to double
check that new queue you just added has the correct "group".  Just login as
admin and go to Admin->Queue->Select the new queue->Change and then check
the group setting.

Best regards,


Poe

On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown <toomanyservers at gmail.com>
wrote:

> Hello,
>
>  I have my OTRS installed and running however I'm not able to see the
> queues that I've assigned to a user when I'm logged in as that user.  I'm
> really hoping someone can help me.  I've read over the documentation and am
> sure I've followed it, however there is just something I am missing.
>
> I've created the user and created the group.  Then I've mapped the user to
> the group.  I've assigned the user move_into, create, owner and priority.
> I've then assigned the queue to the group.
>
> However when I login as the user, I don't see the queue I just created.
>
> I'm running OTRS 2.2.5 on Suse.
>
> Any help would be very much appreciated.
>
> Thanks,
> Robert
>
>
>
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