[otrs] Can't see queues that I've created

[Robert Brown]

Poe,

  I wish it were that simple. I did just go in and double check.  The
permissions are all OK.  Is there a limitation that anyone knows of with a
Queue being named the same as a group?  I can't imagine there would be.

-Robert




On Tue, Apr 1, 2008 at 4:27 PM, Poe Chen <poe.poechen at gmail.com> wrote:

> Hi, Robert,
>
> I believe it's a permission issue with the queue.  You might want to
> double check that new queue you just added has the correct "group".  Just
> login as admin and go to Admin->Queue->Select the new queue->Change and then
> check the group setting.
>
> Best regards,
>
>
> Poe
>
>   On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown <toomanyservers at gmail.com>
> wrote:
>
> >   Hello,
> >
> >  I have my OTRS installed and running however I'm not able to see the
> > queues that I've assigned to a user when I'm logged in as that user.  I'm
> > really hoping someone can help me.  I've read over the documentation and am
> > sure I've followed it, however there is just something I am missing.
> >
> > I've created the user and created the group.  Then I've mapped the user
> > to the group.  I've assigned the user move_into, create, owner and
> > priority.  I've then assigned the queue to the group.
> >
> > However when I login as the user, I don't see the queue I just created.
> >
> > I'm running OTRS 2.2.5 on Suse.
> >
> > Any help would be very much appreciated.
> >
> > Thanks,
> > Robert
> >
> >
> >
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>
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