[otrs] Cannot create FAQ Categories

[Nick Bright]

Thanks for the feedback, however I am logged in as a user in the 
faq_admin group that has all permissions.

In an experement, I removed all permissions from the faq_admin group 
from my user and tried to post another FAQ entry, and still receive the 
error "Error: Need CategoryID!", indicating that the problem is not 
permissions; but rather that no Category was selected.

As I described in my OP, no category was selected, because the category 
dropdown box is empty, and I cannot locate within OTRS any place to add 
categories.

So, my original question remains: Where do I add categories?

---
- Nick Bright
   Network Administrator
   Terra World
   Tel 888-332-1616 x 315
   Fax 620-332-1201


Poe Chen wrote:
> Nick,
> 
> You need to login as the user in "faq" or "faq_admin" group to have 
> permission to add articles in the FAQ.
> 
> That's how I get mine working....
> 
> Hope it helps.
> 
> 
> Poe
> 
> It's pretty easy, just make sure that you have set the permission
> 
> On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright <nick.bright at terraworld.net 
> <mailto:nick.bright at terraworld.net>> wrote:
> 
>     Greetings,
> 
>      I've installed OTRS 2.2.5 recently, including the FAQ module. After
>     adding users to the "faq" and "faq_admin" groups, and putting in my FAQ
>     information upon clicking submit, this error is generated:
> 
>     ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr  1 13:46:22 2008
> 
>     Message: Need CategoryID!
> 
>     Traceback (2038):
>        Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563
>        Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
>        Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
> 
>     Indeed, the Category dropdown box is empty (no selectable options);
>     however I cannot locate anywhere within OTRS where I can create new
>     categories. Nor have I been able to locate in any OTRS documentation
>     where this function should even be located.
> 
>     So, my main question is this: Where am I supposed to be able to go to
>     create categories?
> 
>     --
>     ---
>     - Nick Bright
>       Network Administrator
>       Terra World
>       Tel 888-332-1616 x 315
>       Fax 620-332-1201
>     _______________________________________________
>     OTRS mailing list: otrs - Webpage: http://otrs.org/
>     Archive: http://lists.otrs.org/pipermail/otrs
>     To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>     Support or consulting for your OTRS system?
>     => http://www.otrs.com/
> 
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/