[otrs] Can't see queues that I've created

[Poe Chen]

Robert,

Like you said, I don't think that's a problem at all with the same name of a
group and a queue.

In my case, I didn't setup any special group, I just use the default user
group and it works.  And I did try to change the group setting for the queue
to see if it hides/shows correctly, and it did the tricks.

Hopefully someone on the list who is much more knowledgeable can answer the
question.  I'm very new to OTRS too (only a week time)....

Best luck,


Poe

On Tue, Apr 1, 2008 at 4:44 PM, Robert Brown <toomanyservers at gmail.com>
wrote:

> Poe,
>
>   I wish it were that simple. I did just go in and double check.  The
> permissions are all OK.  Is there a limitation that anyone knows of with a
> Queue being named the same as a group?  I can't imagine there would be.
>
> -Robert
>
>
>
>
> On Tue, Apr 1, 2008 at 4:27 PM, Poe Chen <poe.poechen at gmail.com> wrote:
>
> > Hi, Robert,
> >
> > I believe it's a permission issue with the queue.  You might want to
> > double check that new queue you just added has the correct "group".  Just
> > login as admin and go to Admin->Queue->Select the new queue->Change and then
> > check the group setting.
> >
> > Best regards,
> >
> >
> > Poe
> >
> >   On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown <toomanyservers at gmail.com>
> > wrote:
> >
> > >   Hello,
> > >
> > >  I have my OTRS installed and running however I'm not able to see the
> > > queues that I've assigned to a user when I'm logged in as that user.  I'm
> > > really hoping someone can help me.  I've read over the documentation and am
> > > sure I've followed it, however there is just something I am missing.
> > >
> > > I've created the user and created the group.  Then I've mapped the
> > > user to the group.  I've assigned the user move_into, create, owner and
> > > priority.  I've then assigned the queue to the group.
> > >
> > > However when I login as the user, I don't see the queue I just
> > > created.
> > >
> > > I'm running OTRS 2.2.5 on Suse.
> > >
> > > Any help would be very much appreciated.
> > >
> > > Thanks,
> > > Robert
> > >
> > >
> > >
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> >
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