[otrs] Cannot create FAQ Categories
Nick Bright
nick.bright at terraworld.net
Tue Apr 1 16:48:02 GMT 2008
I used exactly the same method for installing the module as you did, by
going to the Package Manager and installing the FAQ. I even updated it
today, as there was an update available since I last checked.
When I first log in, I'm greeted by the normal row of buttons:
Logout, QueueView, Phone-Ticket, Email-Ticket, Search, Customer,
Company, Bulk-Action, <Separator>, Calendar, Survey, FileManager, FAQ,
Stats, Preferences, Admin
Clicking on FAQ yields:
Logout, Explorer, New Article, Search, History, <Separator>, Ticket,
Calendar, Survey, FileManager, Stats, Preferences, Admin
Clicking on Admin yields:
Logout, <Separator>, Ticket, Calendar, Survey, FileManager, FAQ, STats,
Preferences
If you click on "FAQ" there, it's the same as clicking on it from a
non-admin login, i.e. it's not the button for the back end.
Within the backend admin, there are no links under any of the four
columns relating to FAQ.
I also just removed and reinstalled the FAQ module, and I'm still not
seeing any place to edit any of the FAQ information, like the "default
comment" or categories.
---
- Nick Bright
Network Administrator
Terra World
Tel 888-332-1616 x 315
Fax 620-332-1201
Poe Chen wrote:
> Did you do a manual install or a package install? I just go to
> Admin->Package Manager->Update->Install (FAQ) and once it's installed,
> the FAQ button shows up in the Admin.
>
> Actually, even regular screen will show the FAQ button too.
>
> Best regards,
>
>
> Poe
>
> On Tue, Apr 1, 2008 at 5:26 PM, Nick Bright <nick.bright at terraworld.net
> <mailto:nick.bright at terraworld.net>> wrote:
>
> There is no "Admin->FAQ".
>
> However, as an experiment, I took the URL for adding an FAQ Article:
>
> http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Add
> <http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Add>
>
> and changed that to
>
> http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Category
> <http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Category>
>
> and was greeted by the "FAQ Category" section, in which I can add
> Categories.
>
> I'm concerned why Admin->FAQ is not available, though. Perhaps there is
> some sort of error in my installation.
>
> ---
> - Nick Bright
> Network Administrator
> Terra World
> Tel 888-332-1616 x 315
> Fax 620-332-1201
>
>
> Poe Chen wrote:
> > Do you see a Category button on the top when you login as admin and
> > click on Admin->FAQ?
> >
> > That's how I create the Category in FAQ.
> >
> > Hope it helps.
> >
> >
> > Poe
> >
> > On Tue, Apr 1, 2008 at 5:06 PM, Nick Bright
> <nick.bright at terraworld.net <mailto:nick.bright at terraworld.net>
> > <mailto:nick.bright at terraworld.net
> <mailto:nick.bright at terraworld.net>>> wrote:
> >
> > Thanks for the feedback, however I am logged in as a user in the
> > faq_admin group that has all permissions.
> >
> > In an experement, I removed all permissions from the
> faq_admin group
> > from my user and tried to post another FAQ entry, and still
> receive the
> > error "Error: Need CategoryID!", indicating that the problem
> is not
> > permissions; but rather that no Category was selected.
> >
> > As I described in my OP, no category was selected, because
> the category
> > dropdown box is empty, and I cannot locate within OTRS any
> place to add
> > categories.
> >
> > So, my original question remains: Where do I add categories?
> >
> > ---
> > - Nick Bright
> > Network Administrator
> > Terra World
> > Tel 888-332-1616 x 315
> > Fax 620-332-1201
> >
> >
> > Poe Chen wrote:
> > > Nick,
> > >
> > > You need to login as the user in "faq" or "faq_admin"
> group to have
> > > permission to add articles in the FAQ.
> > >
> > > That's how I get mine working....
> > >
> > > Hope it helps.
> > >
> > >
> > > Poe
> > >
> > > It's pretty easy, just make sure that you have set the
> permission
> > >
> > > On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright
> > <nick.bright at terraworld.net
> <mailto:nick.bright at terraworld.net>
> <mailto:nick.bright at terraworld.net <mailto:nick.bright at terraworld.net>>
> > > <mailto:nick.bright at terraworld.net
> <mailto:nick.bright at terraworld.net>
> > <mailto:nick.bright at terraworld.net
> <mailto:nick.bright at terraworld.net>>>> wrote:
> > >
> > > Greetings,
> > >
> > > I've installed OTRS 2.2.5 recently, including the FAQ
> > module. After
> > > adding users to the "faq" and "faq_admin" groups, and
> putting
> > in my FAQ
> > > information upon clicking submit, this error is generated:
> > >
> > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 1
> > 13:46:22 2008
> > >
> > > Message: Need CategoryID!
> > >
> > > Traceback (2038):
> > > Module: Kernel::Modules::AgentFAQ::Run (v1.11)
> Line: 563
> > > Module: Kernel::System::Web::InterfaceAgent::Run
> (v1.23)
> > Line: 670
> > > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
> > >
> > > Indeed, the Category dropdown box is empty (no selectable
> > options);
> > > however I cannot locate anywhere within OTRS where I can
> > create new
> > > categories. Nor have I been able to locate in any OTRS
> > documentation
> > > where this function should even be located.
> > >
> > > So, my main question is this: Where am I supposed to
> be able
> > to go to
> > > create categories?
> > >
> > > --
> > > ---
> > > - Nick Bright
> > > Network Administrator
> > > Terra World
> > > Tel 888-332-1616 x 315
> > > Fax 620-332-1201
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> > >
> > >
> > >
> > >
> >
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