[otrs] Cannot create FAQ Categories
Poe Chen
poe.poechen at gmail.com
Tue Apr 1 17:57:28 GMT 2008
Not sure what else you can do, probably looking into /tmp/otrs.log and see
if you can find more info?
Good luck,
Poe
On Tue, Apr 1, 2008 at 5:51 PM, Nick Bright <nick.bright at terraworld.net>
wrote:
> Just for grins, I tried rebooting - didn't help though.
>
> ---
> - Nick Bright
> Network Administrator
> Terra World
> Tel 888-332-1616 x 315
> Fax 620-332-1201
>
>
> Wes Sothard wrote:
> > My server did the same. I rebooted it and FAQ showed up and I was
> > actually able to use it like you are supposed to be able to.
> >
> > Thank you,
> >
> > Wes Sothard
> >
> > ------------------------------------------------------------------------
> > *From:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *On Behalf
> > Of *Poe Chen
> > *Sent:* Tuesday, April 01, 2008 5:37 PM
> > *To:* User questions and discussions about OTRS.org
> > *Subject:* Re: [otrs] Cannot create FAQ Categories
> >
> > Did you do a manual install or a package install? I just go to
> > Admin->Package Manager->Update->Install (FAQ) and once it's installed,
> > the FAQ button shows up in the Admin.
> >
> > Actually, even regular screen will show the FAQ button too.
> >
> > Best regards,
> >
> >
> > Poe
> >
> > On Tue, Apr 1, 2008 at 5:26 PM, Nick Bright <nick.bright at terraworld.net
> > <mailto:nick.bright at terraworld.net>> wrote:
> >
> > There is no "Admin->FAQ".
> >
> > However, as an experiment, I took the URL for adding an FAQ Article:
> >
> >
> http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Add
> > <
> http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Add>
> >
> > and changed that to
> >
> >
> http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Category
> > <
> http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Category
> >
> >
> > and was greeted by the "FAQ Category" section, in which I can add
> > Categories.
> >
> > I'm concerned why Admin->FAQ is not available, though. Perhaps there
> is
> > some sort of error in my installation.
> >
> > ---
> > - Nick Bright
> > Network Administrator
> > Terra World
> > Tel 888-332-1616 x 315
> > Fax 620-332-1201
> >
> >
> > Poe Chen wrote:
> > > Do you see a Category button on the top when you login as admin
> and
> > > click on Admin->FAQ?
> > >
> > > That's how I create the Category in FAQ.
> > >
> > > Hope it helps.
> > >
> > >
> > > Poe
> > >
> > > On Tue, Apr 1, 2008 at 5:06 PM, Nick Bright
> > <nick.bright at terraworld.net <mailto:nick.bright at terraworld.net>
> > > <mailto:nick.bright at terraworld.net
> > <mailto:nick.bright at terraworld.net>>> wrote:
> > >
> > > Thanks for the feedback, however I am logged in as a user in
> the
> > > faq_admin group that has all permissions.
> > >
> > > In an experement, I removed all permissions from the
> > faq_admin group
> > > from my user and tried to post another FAQ entry, and still
> > receive the
> > > error "Error: Need CategoryID!", indicating that the problem
> > is not
> > > permissions; but rather that no Category was selected.
> > >
> > > As I described in my OP, no category was selected, because
> > the category
> > > dropdown box is empty, and I cannot locate within OTRS any
> > place to add
> > > categories.
> > >
> > > So, my original question remains: Where do I add categories?
> > >
> > > ---
> > > - Nick Bright
> > > Network Administrator
> > > Terra World
> > > Tel 888-332-1616 x 315
> > > Fax 620-332-1201
> > >
> > >
> > > Poe Chen wrote:
> > > > Nick,
> > > >
> > > > You need to login as the user in "faq" or "faq_admin"
> > group to have
> > > > permission to add articles in the FAQ.
> > > >
> > > > That's how I get mine working....
> > > >
> > > > Hope it helps.
> > > >
> > > >
> > > > Poe
> > > >
> > > > It's pretty easy, just make sure that you have set the
> > permission
> > > >
> > > > On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright
> > > <nick.bright at terraworld.net
> > <mailto:nick.bright at terraworld.net>
> > <mailto:nick.bright at terraworld.net <mailto:
> nick.bright at terraworld.net>>
> > > > <mailto:nick.bright at terraworld.net
> > <mailto:nick.bright at terraworld.net>
> > > <mailto:nick.bright at terraworld.net
> > <mailto:nick.bright at terraworld.net>>>> wrote:
> > > >
> > > > Greetings,
> > > >
> > > > I've installed OTRS 2.2.5 recently, including the FAQ
> > > module. After
> > > > adding users to the "faq" and "faq_admin" groups, and
> > putting
> > > in my FAQ
> > > > information upon clicking submit, this error is
> generated:
> > > >
> > > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr
> 1
> > > 13:46:22 2008
> > > >
> > > > Message: Need CategoryID!
> > > >
> > > > Traceback (2038):
> > > > Module: Kernel::Modules::AgentFAQ::Run (v1.11)
> > Line: 563
> > > > Module: Kernel::System::Web::InterfaceAgent::Run
> > (v1.23)
> > > Line: 670
> > > > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81)
> Line: 47
> > > >
> > > > Indeed, the Category dropdown box is empty (no
> selectable
> > > options);
> > > > however I cannot locate anywhere within OTRS where I
> can
> > > create new
> > > > categories. Nor have I been able to locate in any OTRS
> > > documentation
> > > > where this function should even be located.
> > > >
> > > > So, my main question is this: Where am I supposed to
> > be able
> > > to go to
> > > > create categories?
> > > >
> > > > --
> > > > ---
> > > > - Nick Bright
> > > > Network Administrator
> > > > Terra World
> > > > Tel 888-332-1616 x 315
> > > > Fax 620-332-1201
> > > > _______________________________________________
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> > > > Archive: http://lists.otrs.org/pipermail/otrs
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> > http://lists.otrs.org/cgi-bin/listinfo/otrs
> > > > Support or consulting for your OTRS system?
> > > > => http://www.otrs.com/
> > > >
> > > >
> > > >
> > > >
> > >
> >
> ------------------------------------------------------------------------
> > > >
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> > >
> > >
> > >
> > >
> >
> ------------------------------------------------------------------------
> > >
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> >
> > ------------------------------------------------------------------------
> >
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