[otrs] Customer can't see my comments

[Tony Canale]

Dear OTRS, 
Customer can't see my comments:....
when an agent closes a ticket, with comments, the customer that created the ticket gets the email notification but the comments don't show in the body of the email. (they doesn't show in their customer queue either,... it only states that its been closed by the agents. 
 
The only time that the comments show up is when I use "compose answer email", instead of close link.
 
why are the comments not showing up?
 
thanks for the help, we are using VER.2.2.5
 
-Tony
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