[otrs] Cannot create FAQ Categories

[Arnold Ligtvoet]

Hi,

Sorry. Please ignore my previous message. Had not yet seen that the
thread continued.

Arnold.

> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf
Of
> Arnold Ligtvoet
> Sent: woensdag 2 april 2008 9:18
> To: User questions and discussions about OTRS.org
> Subject: RE: [otrs] Cannot create FAQ Categories
> 
> Hi Nick,
> 
> If you click on the FAQ button you should get some new buttons on top
of
> the screen. Mine starts out (from left to right) with logout,
explorer,
> new article and so on. If you click on the button 'category' you
should
> see the FAQ category screen. Here you can add a new categories and
> manage existing categories....
> 
> Arnold.
> 
> > -----Original Message-----
> > From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf
> Of
> > Nick Bright
> > Sent: dinsdag 1 april 2008 23:06
> > To: User questions and discussions about OTRS.org
> > Subject: Re: [otrs] Cannot create FAQ Categories
> >
> > Thanks for the feedback, however I am logged in as a user in the
> > faq_admin group that has all permissions.
> >
> > In an experement, I removed all permissions from the faq_admin group
> > from my user and tried to post another FAQ entry, and still receive
> the
> > error "Error: Need CategoryID!", indicating that the problem is not
> > permissions; but rather that no Category was selected.
> >
> > As I described in my OP, no category was selected, because the
> category
> > dropdown box is empty, and I cannot locate within OTRS any place to
> add
> > categories.
> >
> > So, my original question remains: Where do I add categories?
> >
> > ---
> > - Nick Bright
> >    Network Administrator
> >    Terra World
> >    Tel 888-332-1616 x 315
> >    Fax 620-332-1201
> >
> >
> > Poe Chen wrote:
> > > Nick,
> > >
> > > You need to login as the user in "faq" or "faq_admin" group to
have
> > > permission to add articles in the FAQ.
> > >
> > > That's how I get mine working....
> > >
> > > Hope it helps.
> > >
> > >
> > > Poe
> > >
> > > It's pretty easy, just make sure that you have set the permission
> > >
> > > On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright
> > <nick.bright at terraworld.net
> > > <mailto:nick.bright at terraworld.net>> wrote:
> > >
> > >     Greetings,
> > >
> > >      I've installed OTRS 2.2.5 recently, including the FAQ module.
> > After
> > >     adding users to the "faq" and "faq_admin" groups, and putting
in
> > my FAQ
> > >     information upon clicking submit, this error is generated:
> > >
> > >     ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr  1
> 13:46:22
> > 2008
> > >
> > >     Message: Need CategoryID!
> > >
> > >     Traceback (2038):
> > >        Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563
> > >        Module: Kernel::System::Web::InterfaceAgent::Run (v1.23)
> Line:
> > 670
> > >        Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
> > >
> > >     Indeed, the Category dropdown box is empty (no selectable
> > options);
> > >     however I cannot locate anywhere within OTRS where I can
create
> > new
> > >     categories. Nor have I been able to locate in any OTRS
> > documentation
> > >     where this function should even be located.
> > >
> > >     So, my main question is this: Where am I supposed to be able
to
> go
> > to
> > >     create categories?
> > >
> > >     --
> > >     ---
> > >     - Nick Bright
> > >       Network Administrator
> > >       Terra World
> > >       Tel 888-332-1616 x 315
> > >       Fax 620-332-1201
> > >     _______________________________________________
> > >     OTRS mailing list: otrs - Webpage: http://otrs.org/
> > >     Archive: http://lists.otrs.org/pipermail/otrs
> > >     To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > >     Support or consulting for your OTRS system?
> > >     => http://www.otrs.com/
> > >
> > >
> > >
> > >
> ----------------------------------------------------------------------
> > --
> > >
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