Antwort: RE: [otrs] Can't see queues that I've created

[Marina Henn]

Hi Robert,

your mentioned that you just created the queue so it might be emtpy. OTRS 
doesn't show empty queues, you could try to create a ticket in that queue.

Mit freundlichen Grüßen
Marina Henn
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"Arnold Ligtvoet" <ALigtvoet at intercity-comms.nl> 
Gesendet von: otrs-bounces at otrs.org
02.04.2008 09:14
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RE: [otrs] Can't see queues that I've created






Hi Robert,
 
I noticed some unexpected behavior on my box running 2.2.5.What happens if 
you give the user full access on the group (so RW)?
 
Regards,
Arnold.
 
 
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of 
Robert Brown
Sent: dinsdag 1 april 2008 22:44
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Can't see queues that I've created
 
Poe,
 
  I wish it were that simple. I did just go in and double check.  The 
permissions are all OK.  Is there a limitation that anyone knows of with a 
Queue being named the same as a group?  I can't imagine there would be.
 
-Robert
 


 
On Tue, Apr 1, 2008 at 4:27 PM, Poe Chen <poe.poechen at gmail.com> wrote:
Hi, Robert,

I believe it's a permission issue with the queue.  You might want to 
double check that new queue you just added has the correct "group".  Just 
login as admin and go to Admin->Queue->Select the new queue->Change and 
then check the group setting.

Best regards,


Poe
On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown <toomanyservers at gmail.com> 
wrote:
Hello,
 
 I have my OTRS installed and running however I'm not able to see the 
queues that I've assigned to a user when I'm logged in as that user.  I'm 
really hoping someone can help me.  I've read over the documentation and 
am sure I've followed it, however there is just something I am missing.
 
I've created the user and created the group.  Then I've mapped the user to 
the group.  I've assigned the user move_into, create, owner and priority. 
I've then assigned the queue to the group.
 
However when I login as the user, I don't see the queue I just created.
 
I'm running OTRS 2.2.5 on Suse.
 
Any help would be very much appreciated.
 
Thanks,
Robert
 
 
 
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