[otrs] Error with ITSMTicket install

Brunier, Mikael Mikael.Brunier at nec-computers.com
Thu Apr 3 13:50:14 GMT 2008


Hello,

When I try to add the ITSMTicket-1.0.6 in OTRS 2.2.6 with package
manager on a Red Hat EL4 I get this:

Error: Need File/Package! 
ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Thu Apr 3 13:46:15 2008

Message: Need File/Package!

Traceback (14870): 
Module: Kernel::Output::HTML::Layout::Error (v1.51.2.8) Line: 1146
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.51.2.8) Line: 1126
Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.3) Line: 1075
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47

I have allready installed these following required packages:

GeneralCatalog 1.0.6
LinkObject 1.0.6
ITSMCore 1.0.6
ITSMService 1.0.6

Is there any issue ?

Thanks

Mike
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