[otrs] compose answer: cc-field is auto-filled ??

Peter van Beugen Peter at tda.nl
Mon Apr 7 17:21:25 GMT 2008


Noticed in CVS the fix of this bug:
- (2008/04/07) Fixed bug# 2829 - Local system email address is always set to CC
    option in compose email answer screen.

Is this the same problem as mine?
Regards,
Peter van Beugen

-----Oorspronkelijk bericht-----
Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens Peter van Beugen
Verzonden: woensdag 2 april 2008 13:41
Aan: User questions and discussions about OTRS.org
Onderwerp: RE: [otrs] compose answer: cc-field is auto-filled ??

I did an upgrade to 2.2.6, problem still the same
And I narrowed down the problem a bit: see my response yesterday 17:34H
I think it is an OTRS problem with the headers of an email
On the same machine, some tickets do have the problem and others don't
I did check the mail -as you advised- with the "plain" option in a ticket
It triggered me that the tickets with the problem, had a quite large header

Please have a look at my yesterday response
regards
Peter van Beugen

-----Oorspronkelijk bericht-----
Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens Shawn Beasley
Verzonden: woensdag 2 april 2008 13:28
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] compose answer: cc-field is auto-filled ??

Hi Peter van Beugen,
> OTRS dev's:
> I think there is an OTRS bug somewhere, but I can't address it.
> How to deal with this? 
> Regards,
> Peter van Beugen
>   
[...]

Please upgrade to the 2.2.6, or do a clean install on another machine and test it there. I feel there is a config problem somewhere.

--
Shawn Beasley
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