[otrs] Print output - HTML instead of PDF?

[Nick Bright]

Any feedback on this issue?

I really would much rather generate HTML than a PDF!

---
- Nick Bright
   Network Administrator
   Terra World
   Tel 888-332-1616 x 315
   Fax 620-332-1201


Nick Bright wrote:
> Why even require the extra layer of software? It seems much simpler to 
> me to just output a printer friendly HTML page - just like it used to. 
> Before upgrading to 2.2.5 I was using 1.2.something, and clicking 
> "Print" yielded a nice, printer friendly, HTML page.
> 
> Is there some option to just simply change the print output format? If 
> there is, my grepping through the code tree hasn't turned it up.
> 
> ---
> - Nick Bright
>   Network Administrator
>   Terra World
>   Tel 888-332-1616 x 315
>   Fax 620-332-1201
> 
> 
> Peter van Beugen wrote:
>> or try another much much faster (free) PDF reader:
>> http://www.foxitsoftware.com/
>>  
>> regards,
>> Peter
>>  
>>
>> ________________________________
>>
>> Van: otrs-bounces at otrs.org namens Nick Bright
>> Verzonden: vr 28-3-2008 18:58
>> Aan: User questions and discussions about OTRS.org
>> Onderwerp: [otrs] Print output - HTML instead of PDF?
>>
>>
>>
>> Is it possible to change the output of the "Print" functionality
>> (specifically I think it's AgentTicketPrint) back to HTML? My previous
>> install of OTRS generated a printer friendly HTML page when the print
>> function was called; I would prefer to have that type of output because
>> it is much faster than generating a PDF.
>>
>> By faster I mean, on workstations you don't have to wait for Adobe
>> Bloatware Reader to open up just to click print.
>>
>> I've dug on Config.pm and Defaults.pm, I don't see any configuration
>> items relating to the type of printing output, and it's not obvious to
>> my non-programmer brain how to change it in the actual
>> AgentTicketPrint.pm module (or even if that's the appropriate place to
>> change something.)
>>
>> Thanks in advance,
>>
>> -- 
>> ---
>> - Nick Bright
>>    Network Administrator
>>    Terra World
>>    Tel 888-332-1616 x 315
>>    Fax 620-332-1201
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>>
>>
>>
>>
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