[otrs] Cant find how to change Queue email

[Shawn Beasley]

Hi Corey,
>
> Hello All,
>
>  
>
> I configured otrs once before, but it has been a while and there are a 
> few things I cannot remember. 
>
>  
>
>    1. when I created a queue, and modified ticket, I see the following
>       message in the log:
>
> Sent email to 'OTRS Feedback <feedback at otrs.org>' from 'OTRS 
> Management <otrs at alinean.com>'. HistoryType => 
> SendCustomerNotification, Subject => Re: [Ticket#1010001] New Queue 
> "CentOS"
>
This is due to the customer notification settings in your queues. You 
can select move, status, owner as notifcations to your customers.
>
>  
>
>    2. For Some reason I cannot get OTRS to actually send messages to
>       my email account.  I can send mail from the root prompt via echo
>       “Test Message  x.x.x.x” | sendmail cbobb at alinean.com
>       <mailto:cbobb at alinean.com> but I cannot get any mail from within
>       OTRS, I must be missing something.
>
>  
>
Are you using sendmail? Check in Core::Sendmail
>
>    3. How do I change the mail from going to feeback at otrs.org
>       <mailto:feeback at otrs.org> to have it go to myself.
>
>  
>
The sysem mail address is located in Core:Postmaster and system address 
can be assigned in the admin interface. They must then be assigned to 
queue in the queue settings.
>
>    4. Also, when selecting messages for bulk operation, It prompts me
>       hit “OK for bulk Action”, I cannot remember where in the
>       configuration file to disable that message. 
>
>  
>
Search for Bulk in the Sysconfig, I am sure you will find it:)


-- 
Shawn Beasley
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