[otrs] Installing/Upgrading OTRS

[Shawn Beasley]

Hi Snehal,
> Hello,
>
> Everytime a new version of OTRS comes out, I have to completely 
> uninstall the previous version meaning the database, cron, apache, 
> perl. Is there anyway to upgrade w/the win32 installer w/out having to 
> remove it completely. I was just wondering if there was a upgrade 
> feature that I'm missing somewhere?
You can manually upgrade by backing up your Kernel/Config.pm 
Kernel/Config/Files/ZZZAuto.pm and any changes you may have made in your 
Kernel/Output/HTML/* folder. (Which, is more than you have been doing if 
you have been uninstalling every time) Then unzip the OTRS-x.x.x.zip to 
your OTRS/ which will overwrite all of the old files with the new ones. 
Replace your backed-up files, and then run any DBUpdate scripts that may 
apply. Restart your cron.

That should work just fine for you.

-- 
Shawn Beasley
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