[otrs] Age in customer and agent interface

[Shawn Beasley]

Hi,
> In the customer interface the age displayed is the time from the begining of
> the ticket thought the ticket it is closed.
> The idea is to display the time in working hours and when the ticket is
> close the total time in working hours.
>
> If its posible to display the time in working hours also in the agent
> interface will be fantastic.
>   
Tickets never die, they just get older. So, try using the Time Accounted 
feature to set the amount of time (Work Units = can be minutes for 
example) use to work on a ticket. This will always be displayed in the 
Zoom view.

-- 
Shawn Beasley
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