[otrs] Print output - HTML instead of PDF?

[Nick Bright]

Still searching for a way to revert to the original HTML output 
functionality. I'd appreciate even just a tip of what function or file 
to look at for changing this.

Thanks!

---
- Nick Bright
   Network Administrator
   Terra World
   Tel 888-332-1616 x 315
   Fax 620-332-1201


Nick Bright wrote:
> Any feedback on this issue?
> 
> I really would much rather generate HTML than a PDF!
> 
> ---
> - Nick Bright
>   Network Administrator
>   Terra World
>   Tel 888-332-1616 x 315
>   Fax 620-332-1201
> 
> 
> Nick Bright wrote:
>> Why even require the extra layer of software? It seems much simpler to 
>> me to just output a printer friendly HTML page - just like it used to. 
>> Before upgrading to 2.2.5 I was using 1.2.something, and clicking 
>> "Print" yielded a nice, printer friendly, HTML page.
>>
>> Is there some option to just simply change the print output format? If 
>> there is, my grepping through the code tree hasn't turned it up.
>>
>> ---
>> - Nick Bright
>>   Network Administrator
>>   Terra World
>>   Tel 888-332-1616 x 315
>>   Fax 620-332-1201
>>
>>
>> Peter van Beugen wrote:
>>> or try another much much faster (free) PDF reader:
>>> http://www.foxitsoftware.com/
>>>  
>>> regards,
>>> Peter
>>>  
>>>
>>> ________________________________
>>>
>>> Van: otrs-bounces at otrs.org namens Nick Bright
>>> Verzonden: vr 28-3-2008 18:58
>>> Aan: User questions and discussions about OTRS.org
>>> Onderwerp: [otrs] Print output - HTML instead of PDF?
>>>
>>>
>>>
>>> Is it possible to change the output of the "Print" functionality
>>> (specifically I think it's AgentTicketPrint) back to HTML? My previous
>>> install of OTRS generated a printer friendly HTML page when the print
>>> function was called; I would prefer to have that type of output because
>>> it is much faster than generating a PDF.
>>>
>>> By faster I mean, on workstations you don't have to wait for Adobe
>>> Bloatware Reader to open up just to click print.
>>>
>>> I've dug on Config.pm and Defaults.pm, I don't see any configuration
>>> items relating to the type of printing output, and it's not obvious to
>>> my non-programmer brain how to change it in the actual
>>> AgentTicketPrint.pm module (or even if that's the appropriate place to
>>> change something.)
>>>
>>> Thanks in advance,
>>>
>>> -- 
>>> ---
>>> - Nick Bright
>>>    Network Administrator
>>>    Terra World
>>>    Tel 888-332-1616 x 315
>>>    Fax 620-332-1201
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>>>
>>>
>>>
>>>
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