[otrs] Re: Print output - HTML instead of PDF?

[Jurgen De Vlieger]

Nick,

If you go to the Admin interface and do a search for PDF in Sysconfig, you 
can disable PDF in Framework -> Core:PDF.

Kind regards
Jurgen

"Nick Bright" <nick.bright at terraworld.net> wrote in message 
news:4803B098.3030501 at terraworld.net...
> Still searching for a way to revert to the original HTML output 
> functionality. I'd appreciate even just a tip of what function or file to 
> look at for changing this.
>
> Thanks!
>
> ---
> - Nick Bright
>   Network Administrator
>   Terra World
>   Tel 888-332-1616 x 315
>   Fax 620-332-1201
>
>
> Nick Bright wrote:
>> Any feedback on this issue?
>>
>> I really would much rather generate HTML than a PDF!
>>
>> ---
>> - Nick Bright
>>   Network Administrator
>>   Terra World
>>   Tel 888-332-1616 x 315
>>   Fax 620-332-1201
>>
>>
>> Nick Bright wrote:
>>> Why even require the extra layer of software? It seems much simpler to 
>>> me to just output a printer friendly HTML page - just like it used to. 
>>> Before upgrading to 2.2.5 I was using 1.2.something, and clicking 
>>> "Print" yielded a nice, printer friendly, HTML page.
>>>
>>> Is there some option to just simply change the print output format? If 
>>> there is, my grepping through the code tree hasn't turned it up.
>>>
>>> ---
>>> - Nick Bright
>>>   Network Administrator
>>>   Terra World
>>>   Tel 888-332-1616 x 315
>>>   Fax 620-332-1201
>>>
>>>
>>> Peter van Beugen wrote:
>>>> or try another much much faster (free) PDF reader:
>>>> http://www.foxitsoftware.com/
>>>>  regards,
>>>> Peter
>>>>
>>>> ________________________________
>>>>
>>>> Van: otrs-bounces at otrs.org namens Nick Bright
>>>> Verzonden: vr 28-3-2008 18:58
>>>> Aan: User questions and discussions about OTRS.org
>>>> Onderwerp: [otrs] Print output - HTML instead of PDF?
>>>>
>>>>
>>>>
>>>> Is it possible to change the output of the "Print" functionality
>>>> (specifically I think it's AgentTicketPrint) back to HTML? My previous
>>>> install of OTRS generated a printer friendly HTML page when the print
>>>> function was called; I would prefer to have that type of output because
>>>> it is much faster than generating a PDF.
>>>>
>>>> By faster I mean, on workstations you don't have to wait for Adobe
>>>> Bloatware Reader to open up just to click print.
>>>>
>>>> I've dug on Config.pm and Defaults.pm, I don't see any configuration
>>>> items relating to the type of printing output, and it's not obvious to
>>>> my non-programmer brain how to change it in the actual
>>>> AgentTicketPrint.pm module (or even if that's the appropriate place to
>>>> change something.)
>>>>
>>>> Thanks in advance,
>>>>
>>>> -- 
>>>> ---
>>>> - Nick Bright
>>>>    Network Administrator
>>>>    Terra World
>>>>    Tel 888-332-1616 x 315
>>>>    Fax 620-332-1201
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>>>>
>>>>
>>>>
>>>>
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