[otrs] Re: Print output - HTML instead of PDF?

[Nick Bright]

Thanks very much! That worked perfectly.

Jurgen De Vlieger wrote:
> Nick,
>
> If you go to the Admin interface and do a search for PDF in Sysconfig, you 
> can disable PDF in Framework -> Core:PDF.
>
> Kind regards
> Jurgen
>
> "Nick Bright" <nick.bright at terraworld.net> wrote in message 
> news:4803B098.3030501 at terraworld.net...
>   
>> Still searching for a way to revert to the original HTML output 
>> functionality. I'd appreciate even just a tip of what function or file to 
>> look at for changing this.
>>
>> Thanks!
>>
>> ---
>> - Nick Bright
>>   Network Administrator
>>   Terra World
>>   Tel 888-332-1616 x 315
>>   Fax 620-332-1201
>>
>>
>> Nick Bright wrote:
>>     
>>> Any feedback on this issue?
>>>
>>> I really would much rather generate HTML than a PDF!
>>>
>>> ---
>>> - Nick Bright
>>>   Network Administrator
>>>   Terra World
>>>   Tel 888-332-1616 x 315
>>>   Fax 620-332-1201
>>>
>>>
>>> Nick Bright wrote:
>>>       
>>>> Why even require the extra layer of software? It seems much simpler to 
>>>> me to just output a printer friendly HTML page - just like it used to. 
>>>> Before upgrading to 2.2.5 I was using 1.2.something, and clicking 
>>>> "Print" yielded a nice, printer friendly, HTML page.
>>>>
>>>> Is there some option to just simply change the print output format? If 
>>>> there is, my grepping through the code tree hasn't turned it up.
>>>>
>>>> ---
>>>> - Nick Bright
>>>>   Network Administrator
>>>>   Terra World
>>>>   Tel 888-332-1616 x 315
>>>>   Fax 620-332-1201
>>>>
>>>>
>>>> Peter van Beugen wrote:
>>>>         
>>>>> or try another much much faster (free) PDF reader:
>>>>> http://www.foxitsoftware.com/
>>>>>  regards,
>>>>> Peter
>>>>>
>>>>> ________________________________
>>>>>
>>>>> Van: otrs-bounces at otrs.org namens Nick Bright
>>>>> Verzonden: vr 28-3-2008 18:58
>>>>> Aan: User questions and discussions about OTRS.org
>>>>> Onderwerp: [otrs] Print output - HTML instead of PDF?
>>>>>
>>>>>
>>>>>
>>>>> Is it possible to change the output of the "Print" functionality
>>>>> (specifically I think it's AgentTicketPrint) back to HTML? My previous
>>>>> install of OTRS generated a printer friendly HTML page when the print
>>>>> function was called; I would prefer to have that type of output because
>>>>> it is much faster than generating a PDF.
>>>>>
>>>>> By faster I mean, on workstations you don't have to wait for Adobe
>>>>> Bloatware Reader to open up just to click print.
>>>>>
>>>>> I've dug on Config.pm and Defaults.pm, I don't see any configuration
>>>>> items relating to the type of printing output, and it's not obvious to
>>>>> my non-programmer brain how to change it in the actual
>>>>> AgentTicketPrint.pm module (or even if that's the appropriate place to
>>>>> change something.)
>>>>>
>>>>> Thanks in advance,
>>>>>
>>>>> -- 
>>>>> ---
>>>>> - Nick Bright
>>>>>    Network Administrator
>>>>>    Terra World
>>>>>    Tel 888-332-1616 x 315
>>>>>    Fax 620-332-1201
>>>>> _______________________________________________
>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>> Support or consulting for your OTRS system?
>>>>> => http://www.otrs.com/
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ------------------------------------------------------------------------
>>>>>
>>>>> _______________________________________________
>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>> Support or consulting for your OTRS system?
>>>>> => http://www.otrs.com/
>>>>>           
>>>> _______________________________________________
>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>> Support or consulting for your OTRS system?
>>>> => http://www.otrs.com/
>>>>         
>>> _______________________________________________
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> Support or consulting for your OTRS system?
>>> => http://www.otrs.com/
>>>       
>> _______________________________________________
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>> => http://www.otrs.com/
>>
>>     
>
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>