[otrs] Respond without locking

[Lars Jørgensen]

Hi Nils,

> > Is it possible to compose an email response to an unlocked ticket
> > without becoming the owner?
>
> Yes, just google it:
> http://www.mail-archive.com/otrs@otrs.org/msg19793.html
>   You might need to disable the locking requirement in quite a lot of
> places. I wouldn't recommend a setup like this though. Locking is a
> big part of the point of using a trouble ticket system in the first
> place.

That thread is about disabling locking altogether. I just need to disable locking when composing an email response to an unlocked ticket.

But the answer was in there, somewhere: Ticket::Frontend::AgentTicketCompose###RequiredLock


--
Lars