[otrs] Respond without locking
ITLJ at gyldendal.dk
Wed Aug 13 07:36:05 GMT 2008
> > Is it possible to compose an email response to an unlocked ticket
> > without becoming the owner?
> Yes, just google it:
> You might need to disable the locking requirement in quite a lot of
> places. I wouldn't recommend a setup like this though. Locking is a
> big part of the point of using a trouble ticket system in the first
That thread is about disabling locking altogether. I just need to disable locking when composing an email response to an unlocked ticket.
But the answer was in there, somewhere: Ticket::Frontend::AgentTicketCompose###RequiredLock
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