[otrs] Viewing Locked Tickets MailBox All
splough at mpsk12.net
Mon Aug 18 12:00:54 GMT 2008
I'm having a little trouble locating the area in SysConfig where to add the
FreeText fields when I view my locked tickets "MailBox All". I have 3 FreeText
fields that I created: Location, Room#, and Phone Ext. If I open the ticket I
can see the fields to the right of the workorder. If I click on Locked Tickets
in the upper right corner I see only State, Priority, Queue, and CustomerID.
Under our older system it would show these fields under the CustomerID.
Running Ver 2.3.1
Any help would be appreciated.
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