[otrs] Viewing Locked Tickets MailBox All

[Scott Plough]

I'm having a little trouble locating the area in SysConfig where to add the
FreeText fields when I view my locked tickets "MailBox All". I have 3 FreeText
fields that I created: Location, Room#, and Phone Ext. If I open the ticket I
can see the fields to the right of the workorder. If I click on Locked Tickets
in the upper right corner I see only State, Priority, Queue, and CustomerID.
Under our older system it would show these fields under the CustomerID.

Running Ver 2.3.1

Any help would be appreciated.

Thanks Scott