[otrs] internal communication between two depatments via tickets

[Marcus Sobchak <lists at localguru.de>]

Hi,

is it possible to create interal tickets, eg. if a member of the sales
team wants to open a ticket in the helpdesk queue? Basically I'd like to
use OTRS for internal communication between the different departments
and not only for incoming mails from external customers.
 My current configuration is one pop3 account for each queue. Mails from
a customer to dep1 at domain.com will be droped into queue dep1, emails to
dep2 at domain.com go to queue dep2 etc. This communication works fine as
long as the requests come from the customer side (outside). But how do I
open as a member of dep1 an "internal" ticket for dep2? Sending an email
from my dep1 queue to dep2 at domain.com seems to be the wrong way, because
in the moment otrs fetches the mail from the dep2 pop3 account, the same
sent email is attached to my opend ticket as customer answer.
 So any ideas how to handle that?

Thanks,
Marcus