Duane Owens wrote: > I have been reading the docs I just missed that the X-OTRS needed to > be in > the HEADERs of the message. I'm not sure if OPENNMS provides this > out of > the box? Thanks again for the answering such a dumb question. I have no experience with OpenNMS. You'd have to ask the OpenNMS guys. Nils Breunese.