[otrs] Restart the escalation time

Manuel Fernández Campos mfc1981 at gmail.com
Wed Feb 6 18:28:23 GMT 2008

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Hi,

I setup my system to move the escalated tickets to an especial queue.
Then a manager must assign that ticket to an agent. I need restart the
escalation time at this point. Is there any way to restart the
escalation time?

Regards

Manuel Fernández

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