[otrs] Can a new ticket already have info in it?

[Nils Breunese (Lemonbit)]

Nielson, Adam wrote:

> Sorry, I should have better explained myself.
>
> We have the need to assign static IP reservations (for test; don't  
> ask) :)
>
> Anyway, when the customer submits a new ticket to us, all they have  
> is the to field (IP reservation) a subject, and the message body.
>
> Some users may not understand we need their mac address, the name of  
> the project, etc.
>
> So, I need to either have that info automatically inserted into the  
> body of a new IP reservation ticket FOR the customer OR an easy way  
> of modifying the HTML to add more description.
>
> Basically, when they submit a new ticket its just a blank page with  
> no description of the details we need.... I need a way of telling  
> them what info I need in their ticket.

You could setup a mail form that posts the results to the address of  
the OTRS queue maybe?

Nils Breunese.