[otrs] splitting tickets OTRS 2.2.5

[Nils Breunese (Lemonbit)]

Andrew Meyer wrote:

> When I try to split a ticket I get this message…
>
> Software error:
> Can't write /var/www/otrs2/var/log/TicketCounter.log:  at ../..// 
> Kernel/System/Ticket/Number/DateChecksum.pm line 87.
> For help, please send mail to the webmaster (webmaster at localhost),  
> giving this error message and the time and date of the error.
>

Does the file exist? What are the permissions? Anything in the  
webserver logs?

Nils Breunese.